Privacy Policy

Privacy Policy

Our website respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how your personal information is collected and used (under certain conditions). It also outlines the procedures followed to ensure the privacy of your information and defines the choices available to you regarding the collection, use, and disclosure of your personal data. By visiting the website directly or through another website, you agree to the practices described in this policy.

Protecting your data is very important to us. Therefore, your name and other information related to you will be used in accordance with this Privacy Policy. We will collect information only when necessary or if it is directly relevant to our dealings with you.

We will retain your data in accordance with the law or for the purposes for which it was collected.

You can browse the website without providing any personal data. Your identity remains anonymous throughout your visit unless you have an account and log in using your username and password.

1. Information We Collect

We may need to collect your information if you wish to place an order on our website.

We collect, store, and process your data necessary to follow up on your purchase, secure any potential claims, and provide you with our services. Personal information may include, but is not limited to: name, gender, date of birth, email address, postal address, delivery address (if different), phone number, payment details, and payment card details.

We use the information you provide to process your orders and to offer services and information displayed on our website that you request. Additionally, we use it to manage your account, verify financial transactions, audit data downloads, identify website visitors, improve website design/content, and personalize user experience. We may conduct demographic research and send useful or requested information such as products and services updates, provided you do not object to being contacted.

Communication may be via email regarding products and services if you choose so. If you prefer not to receive marketing communications, you can opt out at any time.

We may share your name and address with a third party for delivery purposes (e.g., courier or supplier).

We may store details of your current order, but cannot retrieve them directly for security reasons. By logging into your account, you can view your order history and manage your address details. You are responsible for keeping your personal data confidential. We are not responsible for misuse of passwords unless caused by our fault.

Other Uses of Your Personal Information

We may use your personal data for surveys and marketing research (with your consent) for statistical purposes while ensuring full confidentiality. You may opt out at any time.

We do not share survey responses with third parties. Your email will not be disclosed unless you voluntarily participate in competitions.

We may send you information about us, our website, products, offers, or newsletters. If you do not wish to receive such information, you can unsubscribe via the link in any email, and we will stop within 7 working days.

We may use anonymized data (that does not identify you personally) for analytics such as tracking website usage and improving services, and may share it with third parties like publishers.

Competitions

For any competitions, we use your data to notify winners and promote our offers. Details are provided in each competition separately.

Third Parties & External Links

We may share your data with companies within our group or third-party service providers (such as delivery, payment processing, analytics, or customer service support) in accordance with this policy.

We may also share information to prevent fraud or reduce credit risk. If our business is sold, your data may be transferred.

Except as stated, we do not sell or disclose your personal data without your prior consent unless required by law.

Our website may contain third-party ads or links to other websites. We are not responsible for their privacy policies or content.

2. Cookies

Cookies are not required to browse the website, but they are necessary to use features like the shopping cart and placing orders.

Cookies are small text files stored on your device that help identify you as a unique user. They allow us to save time during your visits (e.g., remembering your cart without re-entering your email).

We use cookies to enhance your browsing experience, not to collect personal information for marketing.

You can disable cookies in your browser settings, but this may limit website functionality.

We may use Google Analytics, a service provided by Google, to analyze website usage. Google may store and process data (including IP address) on servers in the United States and may share it if required by law.

By using this website, you agree to Google's use of your data as described above.

3. Security

We implement appropriate security measures to protect your data from unauthorized access, loss, or misuse.

Your personal data is stored on secure servers protected by firewalls. Payment information is encrypted using technologies such as SSL (Secure Socket Layer).

While we strive to protect your data, we cannot guarantee 100% security. We strongly advise against sending payment details via unencrypted channels.

You are responsible for protecting your password and device from unauthorized access.

4. Customer Rights

If you have concerns about your data, you have the right to request access to the personal data we hold about you.

You can request correction of any errors in your data free of charge.

You also have the right to request that we stop using your personal data for direct marketing at any time.